{"id":36,"date":"2020-06-12T15:50:56","date_gmt":"2020-06-12T14:50:56","guid":{"rendered":"https:\/\/virtualhome360.pt\/?page_id=36"},"modified":"2026-03-18T14:57:26","modified_gmt":"2026-03-18T14:57:26","slug":"faqs","status":"publish","type":"page","link":"https:\/\/virtualhome360.pt\/en_gb\/faqs\/","title":{"rendered":"Frequently Asked Questions + Terms &amp; Conditions"},"content":{"rendered":"<div class=\"et_pb_section_0 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_0 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_0 et_pb_column et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_phoneWide et_flex_column_12_24_tabletWide\">\n<div class=\"et_pb_heading_0 et_pb_heading et_pb_module et_flex_module\"><div class=\"et_pb_heading_container\"><h2 class=\"et_pb_module_header\">Terms &amp; Conditions<\/h2><\/div><\/div>\n\n<div class=\"et_pb_heading_1 et_pb_heading et_pb_module et_flex_module\"><div class=\"et_pb_heading_container\"><h1 class=\"et_pb_module_header\">Frequently Asked Questions and Answers<\/h1><\/div><\/div>\n\n<div class=\"et_pb_text_0 et_pb_text et_pb_bg_layout_light et_pb_module et_flex_module\"><div class=\"et_pb_text_inner\"><p>Do not hesitate to contact us if you need more information about our products and services.<\/p>\n<\/div><\/div>\n<\/div>\n\n<div class=\"et_pb_column_1 et_pb_column et-last-child et_block_column et_pb_css_mix_blend_mode_passthrough et_flex_column_12_24 et_flex_column_12_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_phoneWide et_flex_column_12_24_tabletWide\">\n<div class=\"dipi_faq_0 dipi_faq et_pb_bg_layout_light et_pb_module\"><div class=\"dipi-faq-wrapper dipi-faq-accordion loading\" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;accordion&quot;,&quot;open_first&quot;:true,&quot;close_all&quot;:true}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/virtualhome360.pt\\\/en_gb\\\/faqs\\\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"\\u00daltima actualiza\\u00e7\\u00e3o a 15 de Janeiro de 2026\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Tentamos ser o mais simples e directos poss\\u00edvel. Esta sec\\u00e7\\u00e3o procura responder \\u00e0s perguntas mais frequentes assim como apresentar os termos e condi\\u00e7\\u00f5es do servi\\u00e7o de forma clara e sucinta. Para qualquer quest\\u00e3o n\\u00e3o apresentada aqui, por favor entre em contacto connosco atrav\\u00e9s do chat. Os termos e condi\\u00e7\\u00f5es podem ser consultados neste site e alterados sem aviso pr\\u00e9vio a qualquer altura.<\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">K<\/i><i class=\"dipi-faq-icon-closed\">L<\/i><span>Last updated on 15 January 2026<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>We try to be as simple and direct as possible. This section seeks to answer the most frequently asked questions and to present the terms and conditions of the service clearly and succinctly. For any question not raised here, please contact us via chat. The terms and conditions can be consulted on this website and changed without prior notice at any time.<\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>\n\n<div class=\"et_pb_section_1 et_pb_section et_section_regular et_block_section\">\n<div class=\"et_pb_row_1 et_pb_row et_flex_row\">\n<div class=\"et_pb_column_2 et_pb_column et-last-child et_flex_column et_pb_css_mix_blend_mode_passthrough et_flex_column_24_24 et_flex_column_24_24_tablet et_flex_column_24_24_phone et_flex_column_24_24_phoneWide et_flex_column_24_24_tabletWide\">\n<div class=\"dipi_faq_1 dipi_faq et_pb_bg_layout_light et_pb_module\"><div class=\"dipi-faq-wrapper dipi-faq-accordion loading\" style=\"display: none;\" data-config=\"{&quot;layout&quot;:&quot;accordion&quot;,&quot;open_first&quot;:true,&quot;close_all&quot;:true}\">\n\t\t\t\t<script type=\"application\/ld+json\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\\\/\\\/virtualhome360.pt\\\/en_gb\\\/faqs\\\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Que Equipamento Posso Utilizar?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Na nossa loja encontra o <a href=\\\"https:\\\/\\\/loja.virtualhome360.pt\\\/produto\\\/smartphone-kit\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">Kit para Smartphone<\\\/a>, um equipamento que transforma o seu smartphone numa c\\u00e2mara de 360\\u00ba, e tamb\\u00e9m <a href=\\\"https:\\\/\\\/loja.virtualhome360.pt\\\/categoria-produto\\\/equipamentos\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">v\\u00e1rios modelos de c\\u00e2maras de 360\\u00ba<\\\/a> com excelentes ofertas. No entanto, pode utilizar qualquer equipamento dispon\\u00edvel no mercado para criar os panoramas de 360\\u00ba necess\\u00e1rios para a cria\\u00e7\\u00e3o das visitas virtuais.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Contas e Utilizadores\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>As contas Virtual Home 360 n\\u00e3o est\\u00e3o associadas a qualquer tipo de dispositivo. Uma (pequena) equipa pode partilhar a mesma conta. Para equipas grandes, com necessidade de m\\u00faltiplas contas, oferecemos descontos. Contas utilizadas de forma abusiva, isto \\u00e9, partilhadas por um elevado n\\u00famero de utilizadores, ser\\u00e3o restringidas e, caso a situa\\u00e7\\u00e3o n\\u00e3o se altere, canceladas.<\\\/p>\\n<p>Reservamos o direito de eliminar contas que apresentem um per\\u00edodo de inactividade\\\/expira\\u00e7\\u00e3o igual ou superior a 6 meses. Contas Gr\\u00e1tis ser\\u00e3o eliminadas sem pr\\u00e9-aviso. Contas de teste\\\/trial ser\\u00e3o eliminadas uma vez expiradas e sem pr\\u00e9-aviso.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Utilizadores e Apoio Personalizado\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Uma conta Virtual Home 360 \\u00e9 por defini\\u00e7\\u00e3o pessoal. O apoio personalizado ser\\u00e1 prestado apenas ao titular da conta ou a uma pessoa indicada pelo mesmo.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Equipamento e Apoio Personalizado\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Apenas ser\\u00e1 prestado suporte a equipamentos vendidos pelo Virtual Home 360.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Equipamentos com Ofertas\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Na <a href=\\\"https:\\\/\\\/shop.virtualhome360.pt\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">loja Virtual Home 360<\\\/a> \\u00e9 poss\\u00edvel comprar equipamentos com ofertas. No entanto estas ofertas n\\u00e3o s\\u00e3o acumul\\u00e1veis nem repet\\u00edveis na mesma conta Virtual Home 360. Na compra de mais do que um equipamento ser\\u00e1 atribu\\u00edda a oferta de maior valor\\\/dura\\u00e7\\u00e3o.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Posso cancelar a subscri\\u00e7\\u00e3o?\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>Claro que sim, os tours criados nos planos ilimitados continuar\\u00e3o activos e edit\\u00e1veis mesmo sem uma subscri\\u00e7\\u00e3o activa.<\\\/p>\\n\"}},{\"@type\":\"Question\",\"name\":\"Tipo de Utiliza\\u00e7\\u00e3o\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"<p>O <strong>Virtual Home 360<\\\/strong> est\\u00e1 pensado (e bem) para os profissionais do <strong>ramo do Imobili\\u00e1rio<\\\/strong> mas tamb\\u00e9m pode ser utilizado por:<\\\/p>\\n<ul>\\n<li>Profissionais de Fotografia (ramo do Imobili\\u00e1rio);<\\\/li>\\n<li>Artistas e Est\\u00fadios 3D;<\\\/li>\\n<li>Alojamentos locais;<\\\/li>\\n<li>Gabinetes de Arquitectura;<\\\/li>\\n<li>Ateliers de Decora\\u00e7\\u00e3o.<\\\/li>\\n<\\\/ul>\\n<p>Qualquer tipo de utiliza\\u00e7\\u00e3o fora deste \\u00e2mbito pode levar ao cancelamento da conta.<\\\/p>\\n<p>Contas criadas e activadas sem o preenchimento da respectiva informa\\u00e7\\u00e3o do utilizador ou com informa\\u00e7\\u00e3o falsa ser\\u00e3o imediatamente eliminadas.<\\\/p>\\n\"}}]}<\/script><div class=\"dipi-faq-entry\" data-entry-number=\"0\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">K<\/i><i class=\"dipi-faq-icon-closed\">L<\/i><span>What equipment can I use?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>In our shop you will find the <a href=\"https:\/\/loja.virtualhome360.pt\/produto\/smartphone-kit\/\" target=\"_blank\" rel=\"noopener\">Smartphone Kit<\/a>, a device that turns your smartphone into a 360o camera, and also <a href=\"https:\/\/loja.virtualhome360.pt\/categoria-produto\/equipamentos\/\" target=\"_blank\" rel=\"noopener\">various models of 360o cameras<\/a> with excellent offers. However, you can use any equipment available on the market to create the 360o panoramas needed for the creation of virtual tours.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"1\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">K<\/i><i class=\"dipi-faq-icon-closed\">L<\/i><span>Accounts and Users<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Virtual Home 360 accounts are not associated with any type of device. A (small) team can share the same account. For large teams in need of multiple accounts, we offer discounts. Misused accounts, i.e. accounts shared by a large number of users, will be restricted and, if the situation does not change, cancelled.<\/p>\n<p>We reserve the right to delete accounts with an inactivity\/expiration period of 6 months or more. Free accounts will be deleted without notice. Test\/trial accounts will be deleted once expired and without notice.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"2\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">K<\/i><i class=\"dipi-faq-icon-closed\">L<\/i><span>Users and Custom Support<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>A Virtual Home 360 account is by definition personal. Personalised support will only be provided to the account holder or a person indicated by the account holder.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"3\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">K<\/i><i class=\"dipi-faq-icon-closed\">L<\/i><span>Equipment and Custom Support<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Only equipment sold by Virtual Home 360 will be supported.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"4\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">K<\/i><i class=\"dipi-faq-icon-closed\">L<\/i><span>Equipment with Offers<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Na <a href=\"https:\/\/shop.virtualhome360.pt\" target=\"_blank\" rel=\"noopener\">Virtual Home 360 Store<\/a> It is possible to buy equipment with offers. However, these offers are not cumulative or repeatable in the same Virtual Home 360 account. In the purchase of more than one equipment will be assigned the offer of greater value \/ duration.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"5\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">K<\/i><i class=\"dipi-faq-icon-closed\">L<\/i><span>Can I cancel my subscription?<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>Of course, the tours created in the unlimited plans will remain active and editable even without an active subscription.<\/p>\n<\/div>\n                    <\/div><div class=\"dipi-faq-entry\" data-entry-number=\"6\">\n                        <div class=\"dipi-faq-title\"><i class=\"dipi-faq-icon-open\">K<\/i><i class=\"dipi-faq-icon-closed\">L<\/i><span>Use Type<\/span><\/div>\n                        <div class=\"dipi-faq-content\"><p>O <strong>Virtual Home 360<\/strong> It's (well) thought out for the professionals. <strong>the Real Estate Branch<\/strong> It can also be used by:<\/p>\n<ul>\n<li>Photography professionals (real estate branch);<\/li>\n<li>3D Artists and Studios;<\/li>\n<li>local accommodation;<\/li>\n<li>Architecture Offices;<\/li>\n<li>Decoration workshops.<\/li>\n<\/ul>\n<p>Any use outside this scope may lead to account cancellation.<\/p>\n<p>Accounts created and activated without filling in the respective user information or with false information will be immediately deleted.<\/p>\n<\/div>\n                    <\/div>\n\t\t\t<\/div><\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-36","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/virtualhome360.pt\/en_gb\/wp-json\/wp\/v2\/pages\/36","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/virtualhome360.pt\/en_gb\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/virtualhome360.pt\/en_gb\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/virtualhome360.pt\/en_gb\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/virtualhome360.pt\/en_gb\/wp-json\/wp\/v2\/comments?post=36"}],"version-history":[{"count":4,"href":"https:\/\/virtualhome360.pt\/en_gb\/wp-json\/wp\/v2\/pages\/36\/revisions"}],"predecessor-version":[{"id":25957848,"href":"https:\/\/virtualhome360.pt\/en_gb\/wp-json\/wp\/v2\/pages\/36\/revisions\/25957848"}],"wp:attachment":[{"href":"https:\/\/virtualhome360.pt\/en_gb\/wp-json\/wp\/v2\/media?parent=36"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}