Frequently Asked Questions and Answers

We try to be as simple and direct as possible. This section seeks to answer the most frequently asked questions and to present the terms and conditions of the service clearly and succinctly. For any question not raised here, please contact us via chat. The terms and conditions can be consulted on this website and changed without prior notice at any time.

In our shop you will find the Smartphone Kit, a device that turns your smartphone into a 360o camera, and also various models of 360o cameras with excellent offers. However, you can use any equipment available on the market to create the 360o panoramas needed for the creation of virtual tours.

The accounts Virtual Home 360 are not associated with any type of device. A (small) team can share the same account. For large teams in need of multiple accounts, we offer discounts. Misused accounts, i.e. accounts shared by a large number of users, will be restricted and, if the situation does not change, cancelled. We reserve the right to delete accounts with an inactivity/expiration period of 6 months or more. Free accounts will be deleted without notice. Test/trial accounts will be deleted once expired and without notice.

A Virtual Home 360 account is by definition personal. Personalised support will only be provided to the account holder or a person indicated by the account holder.

Only equipment sold by Virtual Home 360 will be supported.

Na Virtual Home 360 Store It is possible to buy equipment with offers. However, these offers are not cumulative or repeatable in the same Virtual Home 360 account. In the purchase of more than one equipment will be assigned the offer of greater value / duration.

Of course, the tours created in the unlimited plans will remain active and editable even without an active subscription.

O Virtual Home 360 It's (well) thought out for the professionals. the Real Estate Branch It can also be used by:

• Photography professionals (real estate branch);
• 3D Artists and Studios;
• local accommodation;
• Architecture Offices;
• Decoration workshops.

Any use outside this scope may lead to account cancellation. Accounts created and activated without filling in the respective user information or with false information will be immediately deleted.