At the Virtual Home 360 We try to be as simple and straightforward as possible. This section seeks to answer the most frequently asked questions as well as present the terms and conditions of the service in a clear and concise manner. For any questions not covered here, please contact us via chat. Prices and terms and conditions can be found on this website and are subject to change without prior notice at any time.

Virtual Home 360 accounts are not associated with any type of device. A (small) team can share the same account. For large teams that need multiple accounts, we offer discounts. Accounts that are used abusively, i.e. shared by a large number of users, will be restricted and, if the situation does not change, cancelled.

We reserve the right to delete accounts that have an inactivity/expiration period equal to or greater than 6 months. Free Accounts will be deleted without notice. Test/trial accounts will be deleted once expired and without prior notice.

Of course yes, tours created on unlimited plans will remain active and editable even without an active subscription.

The Virtual Home 360 is designed (and well) for professionals in the branch of real estate but can also be used by:

• Photography Professionals (Real Estate branch);
• 3D Artists and Studios;
• Local accommodation;
• Architectural Offices;
• Decoration Ateliers.

Any type of use outside this scope may lead to account cancellation.

Accounts created and activated without filling in the respective user information or with false information will be immediately deleted.

A Virtual Home 360 account is by definition personal. Personalized support will only be provided to the account holder or a person indicated by the account holder.

The Virtual Home 360 Academy is available to all users in the user menu in the top right corner of the application.

Credits for the service MOST do not expire and can be purchased at Virtual Home 360 store. Clients MOST+ enjoy a discount when purchasing credits.

MOST 5/10/15/20 plans have a limit on the total number of simultaneous tours and panoramas.
MOST 5 – up to 5 tours and 50 panoramas;
MOST 10 – up to 10 tours and 100 panoramas;
MOST 15 – up to 15 tours and 150 panoramas;
MOST 20 – up to 20 tours and 200 panoramas.

Unlimited accounts have no limit on the total number of tours or the space they take up on disk. Unlimited accounts allow you to create a maximum of 15 monthly tours. It is assumed that organized use is made and that tours that are no longer necessary are deleted in order to keep the system optimized for all users.

Including a tour in the CRM is an identical process to using a video. If the CRM allows you to embed videos through external links, there will be no problem. However, we suggest that you inquire with your CRM provider regarding this matter.

Support will only be provided for equipment sold by Virtual Home 360.

In our store you will find Smartphone Kit, a device that turns your smartphone into a 360º camera, and also various models of 360º cameras with excellent offers. However, you can use any equipment available on the market to create the 360º panoramas necessary to create virtual tours.